Ken's Mum is now living with us. She was brought home from the hospital on Monday, and was so chirpy, you'd think she'd never been ill! We took her to her new bedroom (we'd spent all last week cleaning out the room, installing a new airconditioner and adding some new furniture), but she said "I don't want to go to bed now - I've just come out of 3 weeks in bed in hospital!" So she stayed with us in the lounge room, and sat up until nearly midnight watching Foxtel. On Tuesday she was pretty tired of course, so she stayed in bed most of the day, reading and snoozing. She joined us for tea, and about 9 pm Ken asked if she would like to see the new Andre Rieu DVD. "Yes please!" so that was another late night.
Today I had to work in the morning, so left her to sleep in until I got home at midday. We had some lunch, then I turned on the tennis for her and she happily watched that all afternoon while I did some shopping and housework. When Ken came home, we had tea, and he brought out another DVD that he knew she would love (Edinburgh Tattoo). I did my usual late night shopping and came home at midnight to find the pair of them watching the end of the Tattoo. I still had to pay some bills online, so I did that, and decided to post to my blog while I'm online, so here I am, and my husband and his 95 (nearly 96) year old Mum are finally in bed!
Contrary to most people's concerns, I don't think we have taken on 'too much' by having MIL live with us. My job as her Carer is to help her wash herself and get dressed, prepare her meals and prompt her to take her medication. Not an onerous job! Her washing is thrown into the machine with ours, so that's no problem.
I discovered yesterday that I can claim the Carers Pension as well as a Carers Allowance, totalling about $360 a fortnight.
Wednesday, May 20, 2009
Tuesday, October 14, 2008
Our council has no support from me.
I had a very satisfactory experience last Saturday afternoon. One of our esteemed Nillumbik Councillors came door knocking to solicit votes for the next council elections. Well, did I give him an earful!!!
He started off telling me that Nillumbik has been voted the most livable place in Victoria, and that got me going! I got on to him about the vandalism around the Shire and couldn't believe my ears when he said "Where? It's not that bad". I said "Didn't you see my letter in the local paper?" and he obviously had read it because he immediately asked "Was that you?!" He started to tell me how much money they spent on trying to fix the problem, and I interrupted by saying "it's not money that's needed - you should be sending a team of people out EVERY DAY to clean up every bit of graffitti as soon as it is done. Other councils do it, why can't you?"
Then I really laid into him about the council's blatant disregard for the wellbeing of our senior citizens and he tried to cover his tracks with all sorts of excuses about how they had advice from specialist consultants to change care providers, and as you can imagine, I saw red. I said "But you didn't ask the clients or the carers. They are the experts, not some consultant". Then he admitted that the council knows now that it made the wrong decision and they are severely embarrassed. I said "I haven't seen a public apology anywhere!"
I wrote the above on one of my other blogs, and since then it has been suggested several times that I should run for Council. My answer to this is a firm NO. I stood in a council election just once, and received such rude and abusive remarks from the Labor party candidates (yes, politics is alive and well in LOCAL government, which is supposed to be non-political, ha what a joke that is), that I do not want to subject myself to that again.
He started off telling me that Nillumbik has been voted the most livable place in Victoria, and that got me going! I got on to him about the vandalism around the Shire and couldn't believe my ears when he said "Where? It's not that bad". I said "Didn't you see my letter in the local paper?" and he obviously had read it because he immediately asked "Was that you?!" He started to tell me how much money they spent on trying to fix the problem, and I interrupted by saying "it's not money that's needed - you should be sending a team of people out EVERY DAY to clean up every bit of graffitti as soon as it is done. Other councils do it, why can't you?"
Then I really laid into him about the council's blatant disregard for the wellbeing of our senior citizens and he tried to cover his tracks with all sorts of excuses about how they had advice from specialist consultants to change care providers, and as you can imagine, I saw red. I said "But you didn't ask the clients or the carers. They are the experts, not some consultant". Then he admitted that the council knows now that it made the wrong decision and they are severely embarrassed. I said "I haven't seen a public apology anywhere!"
I wrote the above on one of my other blogs, and since then it has been suggested several times that I should run for Council. My answer to this is a firm NO. I stood in a council election just once, and received such rude and abusive remarks from the Labor party candidates (yes, politics is alive and well in LOCAL government, which is supposed to be non-political, ha what a joke that is), that I do not want to subject myself to that again.
Wednesday, June 11, 2008
An accurate report on Councils..
20:03 AEST Wed Jun 11 20082 hours 21 minutes ago.
Victorian councils collect $5.7 billion a year in revenue but have little to show for it on paper, a report has found.
An Auditor-General's report has blasted performance reporting by the state's 79 councils, finding major deficiencies have given rise to serious accountability concerns.
The report, tabled in state parliament on Wednesday, called on councils to invest more resources in evaluating their performance in a way that is meaningful to ratepayers.
"It concludes that much of the performance data reported is not useful and the effort put into its production is therefore largely wasted," Auditor-General Des Pearson said in the report.
"It also concludes that important data on the cost-efficiency and quality of council services, and on the achievement of outcomes is not being reported."
The report found most of the non-financial performance data reported by councils was of limited relevance to ratepayers.
Also, that councils had failed to provide performance feedback on the timeliness, cost and quality or quantity of services.
"The performance statements prepared by councils generally fail key tests of usefulness.
"They contain information that is largely irrelevant and inappropriate to user needs.
"Failure to include critical performance information and explanations makes it difficult for ratepayers and residents to hold their elected representatives fully accountable."
Mr Pearson said councils had taken a narrow view of their reporting obligations, "treating the minimum mandatory legal requirements as the maximum disclosure standard".
The report recommended all councils review the performance information contained in their annual reports and called for the introduction of minimum standards.
It also called on councils to document reporting policies and standards and for councillors and staff to be given appropriate training on their application.
Victorian councils collect $5.7 billion a year in revenue but have little to show for it on paper, a report has found.
An Auditor-General's report has blasted performance reporting by the state's 79 councils, finding major deficiencies have given rise to serious accountability concerns.
The report, tabled in state parliament on Wednesday, called on councils to invest more resources in evaluating their performance in a way that is meaningful to ratepayers.
"It concludes that much of the performance data reported is not useful and the effort put into its production is therefore largely wasted," Auditor-General Des Pearson said in the report.
"It also concludes that important data on the cost-efficiency and quality of council services, and on the achievement of outcomes is not being reported."
The report found most of the non-financial performance data reported by councils was of limited relevance to ratepayers.
Also, that councils had failed to provide performance feedback on the timeliness, cost and quality or quantity of services.
"The performance statements prepared by councils generally fail key tests of usefulness.
"They contain information that is largely irrelevant and inappropriate to user needs.
"Failure to include critical performance information and explanations makes it difficult for ratepayers and residents to hold their elected representatives fully accountable."
Mr Pearson said councils had taken a narrow view of their reporting obligations, "treating the minimum mandatory legal requirements as the maximum disclosure standard".
The report recommended all councils review the performance information contained in their annual reports and called for the introduction of minimum standards.
It also called on councils to document reporting policies and standards and for councillors and staff to be given appropriate training on their application.
Sunday, May 4, 2008
Caring for people with Dementia.
Over the past ten years, I have taken several courses and workshops on the subject of aged care and dementia. I've learnt more from some than others, but it has all been of immense benefit in my work, both paid and voluntary. I could write a book on my experiences and what I've learnt, but I don't have the contacts to get such a book published. So for want of a better vehicle, I am going to post my thoughts on this blog from time to time, and I would greatly appreciate comments from anyone reading this, who have an interest in the subject. I strongly believe that dementia is greatly misunderstood by the vast majority of our community, and as a result, many dementia-affected people are not being properly cared for - either at home or in aged care facilities.
I asked my supervisor recently if I could present a talk on dementia to the other carers at my place of employment, but she regretfully refused my offer, as I have no 'teacher training qualifications' despite 18 years in Toastmasters! Well, that's not a university degree is it. But what I have is coal face experience, and sometimes this is so much more important than mere degrees on paper, learnt from other people who have degrees on paper...
Some of my current work is in a nursing home, which is a departure from my previous work in clients' own homes, and it has been a steep learning curve! If I had not had previous experience as a volunteer with dementia-affected people in nursing homes, I'm not sure I would have been able to cope with this! But I do cope, and I love my work, as sad as it is at times. To work successfully in this environment, one must have three things in abundance: Compassion, patience and a sense of humour. Without compassion, a carer in this field will not be a good carer. I have seen on rare occasions, what happens to residents in a nursing home when a staff member does not have compassion and/or patience. They cannot relate to the residents, so they treat them quite cruelly, albeit unintentionally.
A sense of humour is essential for one's own sanity. The first few days, I went home from work in tears, and my husband said "You're not going back there, are you? If it upsets you this much". But it was only for those few days, until I got used to the residents I was working with. The staff in this place are among the most dedicated and caring I've ever worked with. (It's a pity I can't name the place, but I don't want to lose my job just yet by disclosing any information, even if it is complimentary!) Together we have shared experiences that would make an outsider cringe, but we laugh - not at the people themselves, but at the occurence, and how we handled it.
I asked my supervisor recently if I could present a talk on dementia to the other carers at my place of employment, but she regretfully refused my offer, as I have no 'teacher training qualifications' despite 18 years in Toastmasters! Well, that's not a university degree is it. But what I have is coal face experience, and sometimes this is so much more important than mere degrees on paper, learnt from other people who have degrees on paper...
Some of my current work is in a nursing home, which is a departure from my previous work in clients' own homes, and it has been a steep learning curve! If I had not had previous experience as a volunteer with dementia-affected people in nursing homes, I'm not sure I would have been able to cope with this! But I do cope, and I love my work, as sad as it is at times. To work successfully in this environment, one must have three things in abundance: Compassion, patience and a sense of humour. Without compassion, a carer in this field will not be a good carer. I have seen on rare occasions, what happens to residents in a nursing home when a staff member does not have compassion and/or patience. They cannot relate to the residents, so they treat them quite cruelly, albeit unintentionally.
A sense of humour is essential for one's own sanity. The first few days, I went home from work in tears, and my husband said "You're not going back there, are you? If it upsets you this much". But it was only for those few days, until I got used to the residents I was working with. The staff in this place are among the most dedicated and caring I've ever worked with. (It's a pity I can't name the place, but I don't want to lose my job just yet by disclosing any information, even if it is complimentary!) Together we have shared experiences that would make an outsider cringe, but we laugh - not at the people themselves, but at the occurence, and how we handled it.
Update on the Blog author!
I have been so disheartened by the lack of anything worthwhile happening in the field of aged care in the political agenda of all governments (federal, state and local) in this country, I just could not be bothered posting anything here. Seven months after the Nillumbik Shire Council changed their aged care service providers, I am still hearing from former clients and other people in the community, that the current service provider has not improved. They still don't have enough carers in their employ to provide adequate service to our community, and are sending workers from temp. agencies. So the residents are still not receiving continuous care from one person, which is such an integral part of proper care of people in their own homes.
I am grateful to my friend Miss Eagle for keeping this blog going, and it was she who said to me on the occasion of my 60th birthday "Snap out of it! We need to to get out there and start moving and shaking!" Well, those weren't her exact words, but I got the message!
After four months out of work, and being knocked back several times by various aged care providers, I was finally taken on board by a relative newcomer in the field, who said at the interview they were glad to have someone who has a current drivers licence, certificates in First Aid level 2 and Aged Care Cert. 3. They didn't care that I was about to turn 60! I have learnt to keep my mouth shut since my experiences with Southern Cross and the media, so I am not going to name my new employer here, as part of the employment contract states that I may not discuss my job with anyone outside of the company. But let it be known that I am very happy working with this company, as they seriously care about their clients and their employees.
I am grateful to my friend Miss Eagle for keeping this blog going, and it was she who said to me on the occasion of my 60th birthday "Snap out of it! We need to to get out there and start moving and shaking!" Well, those weren't her exact words, but I got the message!
After four months out of work, and being knocked back several times by various aged care providers, I was finally taken on board by a relative newcomer in the field, who said at the interview they were glad to have someone who has a current drivers licence, certificates in First Aid level 2 and Aged Care Cert. 3. They didn't care that I was about to turn 60! I have learnt to keep my mouth shut since my experiences with Southern Cross and the media, so I am not going to name my new employer here, as part of the employment contract states that I may not discuss my job with anyone outside of the company. But let it be known that I am very happy working with this company, as they seriously care about their clients and their employees.
Friday, March 7, 2008
The price of caring takes a cut
Why is it that caring for people comes so low on the political and economic agenda? On the day when we hear that the Carer's Payment may be axed, comes this news item about what is happening in the UK.
In the end, dear Reader, it means that people who care don't have as much clout as mining companies, as bankers, as political lobbyists. Funny thing! Most of those are men. Most of the the caring - but hats off to the blokes who care - is done by women.
So, let's stop being a bunch of girls about these things. Women have to get smart. A low profile, apathy, doing nothing just gets translated into begging to be ignored. What would happen if one morning crowds of carers and those who support them took a couple of hours off work and grouped on the steps of Parliament House? A couple of hours of pay given up could be the beginning of a good investment.
In the end, dear Reader, it means that people who care don't have as much clout as mining companies, as bankers, as political lobbyists. Funny thing! Most of those are men. Most of the the caring - but hats off to the blokes who care - is done by women.
So, let's stop being a bunch of girls about these things. Women have to get smart. A low profile, apathy, doing nothing just gets translated into begging to be ignored. What would happen if one morning crowds of carers and those who support them took a couple of hours off work and grouped on the steps of Parliament House? A couple of hours of pay given up could be the beginning of a good investment.
Monday, February 4, 2008
The National Conversation
The Australian Prime Minister, Kevin Rudd, has announced that a National Conversation will be held under the title Australia 2020 summit. I have this morning emailed the Prime Minister:
I am enthused by the whole concept of the National Conversation. In fact, so enthused am I that I would like to become part of it. I am sure I won't make the cut for the eminent ideas people you are thinking of, Prime Minister, but if the Sydney Olympics did such a great job on the backs of volunteers - how about rounding up some of us enthusiasts to assist in the running of the Conversation. I am prepared to be an errand girl - just to be on the fringes of such a momentous event.
I also have one matter I would like funnelled through - and that is aged care in the community. I think there are varied aspects that fit under a number of headings: Health, Social Inclusion, Community. Delivery of services under the HACC program is a great idea - but I am keen to see it retain a great sense of community rather than just another nurse-delivered medical model. It is easy for the aged to become isolated in their homes even with HACC and Meals on Wheels so social inclusion is a must in the aged policy area. I am also concerned that there is no advocacy service with any clout in relation to Home and Community Care. Currently, with great competition in the HACC sector and private providers being sub-contracted by local authorities, there is no powerful recourse for the aged consumer in the form of an advocacy service. All the aged consumer can do is appeal to the service provider, the management of the local authority, and a local councillor: one appeals concerning Caesar to Caesar as a powerless individual. So we have situations like no continuity of care in relation to the aged consumer having a guarantee of the same carer which can result in a succession of strangers meeting personal care needs. There is no recourse on diminution of service when the local authority changes service providers on the basis of cost - which drives down both wages for carers and services for clients. I believe that there needs to be a consumer driven advocacy service for the aged funded by government.So, Prime Minister, congratulations on a great idea and I hope it delivers for the nation.
Sincerely,
I am enthused by the whole concept of the National Conversation. In fact, so enthused am I that I would like to become part of it. I am sure I won't make the cut for the eminent ideas people you are thinking of, Prime Minister, but if the Sydney Olympics did such a great job on the backs of volunteers - how about rounding up some of us enthusiasts to assist in the running of the Conversation. I am prepared to be an errand girl - just to be on the fringes of such a momentous event.
I also have one matter I would like funnelled through - and that is aged care in the community. I think there are varied aspects that fit under a number of headings: Health, Social Inclusion, Community. Delivery of services under the HACC program is a great idea - but I am keen to see it retain a great sense of community rather than just another nurse-delivered medical model. It is easy for the aged to become isolated in their homes even with HACC and Meals on Wheels so social inclusion is a must in the aged policy area. I am also concerned that there is no advocacy service with any clout in relation to Home and Community Care. Currently, with great competition in the HACC sector and private providers being sub-contracted by local authorities, there is no powerful recourse for the aged consumer in the form of an advocacy service. All the aged consumer can do is appeal to the service provider, the management of the local authority, and a local councillor: one appeals concerning Caesar to Caesar as a powerless individual. So we have situations like no continuity of care in relation to the aged consumer having a guarantee of the same carer which can result in a succession of strangers meeting personal care needs. There is no recourse on diminution of service when the local authority changes service providers on the basis of cost - which drives down both wages for carers and services for clients. I believe that there needs to be a consumer driven advocacy service for the aged funded by government.So, Prime Minister, congratulations on a great idea and I hope it delivers for the nation.
Sincerely,
Friday, January 25, 2008
A new year but nothing has changed.
I spoke to one of my ex-fellow workers yesterday. She informed me that AHCS are as confused now as they were from the start four months ago. There is no continuity between clients and carers, ie. instead of the clients having the same carer on a regular basis, in some cases they get whoever AHCS deems available at the time, regardless of experience. My friend also told me that the Nillumbik Shire are very tardy when it comes to paying the workers' travel expenses...'takes ages to get it' she related. This council is slack. Absolutely, disgracefully SLACK.
Tuesday, January 1, 2008
A new reality
For the "new man" everything is new. Even the old is transfigured in the Holy Spirit and is always new. There is nothing to cling to, there is nothing to be hoped for in what is already past - it is nothing. The new man is he who can find reality where it cannot be seen by the eyes of the flesh - where it is not yet - where it comes into being the moment he sees it. And would not be (at least for him) if he did not see it. The new man lives in a world that is always being created and renewed. He lives in this realm of renewal and creation. He lives in Life.
Thomas Merton. "A Search for Solitude." Journals, Volume 3. Lawrence S. Cunningham, ed. San Francisco: HarperSanFrancisco, 1997: 269
Thomas Merton. "A Search for Solitude." Journals, Volume 3. Lawrence S. Cunningham, ed. San Francisco: HarperSanFrancisco, 1997: 269
Now this might seem a strange post for a blog such as this. These are the words of a Trappist monk who has been dead for nearly forty years. But to-day we all feel like we are entering a new season. Sure, the sun got out of bed as it always does but because it is this day - the first day in a period of how we measure time - we are filled with hope and wonderment at what the year may hold, what it may have in store for us and those whom we care about.
But what made me think that these words were relevant to this post is this:
The new man is he who can find reality where it cannot be seen by the eyes of the flesh - where it is not yet - where it comes into being the moment he sees it.
What Gina has experienced and what has led to her establishing this blog has been painful. Her pain has not only been for herself but for those she has served as a carer in a Home and Community Care Program as changes, which appear to be unwarranted, have come into her life and their lives. Gina's care continues - in volunteer work, in picking up some of her aged former clients and bringing them into the coolness of her own home if only for an afternoon.
This year, dear Reader, Gina and Miss Eagle hope to take on a quite constructive stance in relation to policy for Home and Community Care. We are not quite sure how this will turn out but I have the feeling that we are not going to achieve our vision unless we are joined and partnered and encouraged by other people.
Like the "new man" Thomas Merton describes, Gina and I can find reality where it cannot be seen by the eyes of the flesh - where it is not yet. But we can see how things can be different, better, more caring, more equitable and this is as if it has come into being the moment we first saw it.
We do not want our vision to wither on the vine - of apathy, lack of support, lack of constructive input, insufficient human energy. We would welcome others joining us who also catch a glimpse of a new reality and want the satisfaction of working with other people to achieve a common goal.
If you feel as we do about Home and Community Care, about the way our elders are cared for in their homes and in the community, please be in touch with us. We would like to make common cause with you.
God's richest blessings for 2008, dear Reader, and may it be a year of difference - of making a difference.
Saturday, December 8, 2007
My email to Allison Watt at Nillumbik Council.
Allison Watt:
I enrolled myself to be a part of the Talkback program the council are conducting, but so far none of the issues have been relative to my interests. However one of the biggest issues this council has made a decision on, was not put out for discussion at any time - the change of service provider for the aged and disabled.
The change from Southern Cross Care to Aust Home Care Services has been a disaster for both carers and clients right from the start. I know, because I lost my job of 7 years thanks to you people. And most of my clients have had bad service, or no service at all from AHCS. And you had the gall to say to the Diamond Valley Leader this week, that all teething problems have been resolved. I'd like to know where you get that idea, and I'd like to know a lot more about why this decision was made without consultation with the people that are affected by it. The DVL haven't been able to get any answers from the council staff, nor have several clients and other concerned ratepayers who have rung to ask.
I started a blog about the situation in September, and I am not going to let this matter rest. The damage you have done to the aged and disabled people in this community, for reasons which you won't tell anyone...if it was to save money, you should say so publicly, so the community knows what the council's priorities are - money, not people.
Gina Wilson
10th December 2007
I enrolled myself to be a part of the Talkback program the council are conducting, but so far none of the issues have been relative to my interests. However one of the biggest issues this council has made a decision on, was not put out for discussion at any time - the change of service provider for the aged and disabled.
The change from Southern Cross Care to Aust Home Care Services has been a disaster for both carers and clients right from the start. I know, because I lost my job of 7 years thanks to you people. And most of my clients have had bad service, or no service at all from AHCS. And you had the gall to say to the Diamond Valley Leader this week, that all teething problems have been resolved. I'd like to know where you get that idea, and I'd like to know a lot more about why this decision was made without consultation with the people that are affected by it. The DVL haven't been able to get any answers from the council staff, nor have several clients and other concerned ratepayers who have rung to ask.
I started a blog about the situation in September, and I am not going to let this matter rest. The damage you have done to the aged and disabled people in this community, for reasons which you won't tell anyone...if it was to save money, you should say so publicly, so the community knows what the council's priorities are - money, not people.
Gina Wilson
10th December 2007
Wednesday, December 5, 2007
New item in Diamond Valley Leader.
Our friend Engel Schmidl finally got his piece in to this week's Diamond Valley Leader. On Page 19 there is the photo he organised after receiving a letter from one of the home care clients who had very poor treatment from a AHCS worker. Nillumbik Council has defended its home care service ater some patients raised concerns about the new contractor. Council spokeswoman Allison Watts said the council was satisfied with AHCS's performance, and teething problems had been resolved.
HELLO!! How would this Allison Watts know what is going on out here in the coal face? How many people has she bothered to speak to about the ongoing lack of qualified carers from all parts of Melbourne and beyond, who are supposed to be caring for our elderly? Dare I front this woman in her nice air conditioned office to tell her a few home truths? I probably wouldn't get past the frigging Xmas tree and bottles of booze that are no doubt flowing in honour of Xmas.
HELLO!! How would this Allison Watts know what is going on out here in the coal face? How many people has she bothered to speak to about the ongoing lack of qualified carers from all parts of Melbourne and beyond, who are supposed to be caring for our elderly? Dare I front this woman in her nice air conditioned office to tell her a few home truths? I probably wouldn't get past the frigging Xmas tree and bottles of booze that are no doubt flowing in honour of Xmas.
Tuesday, November 27, 2007
The election is over. Down to business.
Has the fighting finished? Or has it yet to begin? A lot of hate and vitriol has been written about both sides of politics in this country leading up to, and following the federal election. This blog has been full of it from my point of view relating to local government. Only time will tell if the incoming federal government will care any more about aged care than the previous one did. Neither of them said much about aged care during the run up to the election, and my barrage of emails has been largely ignored.
I'm very disheartened. One person can only do so much. I'm just about ready to give up. This blog has attracted readers from far and wide much to my surprise, but the only people to leave comments are known to me personally. Looking closely at the stats, it appears that someone at the Nillumbik Council has been reading this. Not enough guts to leave a comment though. The trail is getting cold, as evidenced by the lack of interest shown by our local papers. Old news. Nobody is interested. Ah, not so. There is one exception. One group of people that is. Several hundred frail and disabled people in this Shire who still are not getting the service they are entitled to. I still have contacts with many of these people through my volunteer work and I can assure you, this issue has not gone away. The council has washed their hands of it - the contract is with Aust. Home Care, it is their problem. And it is a problem. They still do not have the numbers of staff required to care for our residents.
Miss Eagle are you still with me? Your friends are now in power - let's see if you can do any better with them than I did with my lot. Somehow I doubt it.
I'm very disheartened. One person can only do so much. I'm just about ready to give up. This blog has attracted readers from far and wide much to my surprise, but the only people to leave comments are known to me personally. Looking closely at the stats, it appears that someone at the Nillumbik Council has been reading this. Not enough guts to leave a comment though. The trail is getting cold, as evidenced by the lack of interest shown by our local papers. Old news. Nobody is interested. Ah, not so. There is one exception. One group of people that is. Several hundred frail and disabled people in this Shire who still are not getting the service they are entitled to. I still have contacts with many of these people through my volunteer work and I can assure you, this issue has not gone away. The council has washed their hands of it - the contract is with Aust. Home Care, it is their problem. And it is a problem. They still do not have the numbers of staff required to care for our residents.
Miss Eagle are you still with me? Your friends are now in power - let's see if you can do any better with them than I did with my lot. Somehow I doubt it.
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